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CONCERN Employee Assistance Program

Problems come into every person’s life at one time or another. If you have a problem, you do not have to feel ashamed or embarrassed about seeking help. If you have an electrical problem that you can’t fix yourself, you call an electrician. If you have a plumbing problem, you call a plumber. If you have a personal, work, or family problem, you call your Employee Assistance Program. It should be as simple as that! Don’t let things go further than they have to. Free, confidential and convenient professional assistance is available for you and your family members.


The CONCERN Employee Assistance Program (EAP) offers free and confidential assessment, information, short-term counseling, referral and follow up to employees and their immediate family members who seek assistance in dealing with a personal, work, or other problem.

You are not alone! Difficulties are a part of life and can be confusing or stressful. They can appear when you are at work and/or at home. Denying a problem or trying to ignore it will not make it go away or solve the problem and can sometimes lead to even greater difficulties. Recognizing the need for help and following through to meet with a professional may seem difficult, but is a sign of willingness to change, courage, and strength. The CONCERN EAP can be your first step in getting the help that you need.

Our well-trained and experienced counselors are available to assess a problem, provide focused short-term counseling, and make referrals for longer-term or specialized help if needed. All of the services and resources of CONCERN are available to you.

Our CONCERN offices are located within Holyoke Medical Center, 575 Beech Street, Holyoke (5th floor).  

Problems We Can Help With

  • Stress, depression, anxiety
  • Alcohol or drug use
  • Addictions
  • Family, relationship, or marital problems
  • Job related stress or conflict
  • Parenting
  • Grief and loss
  • Legal or financial concerns
  • Coping with major life changes

When Can You Use CONCERN?

CONCERN counselors are available when you need them. For your convenience, appointments may be arranged during day or evening hours.

What Does CONCERN Cost?

You and your family members may use the program at no cost. CONCERN services are provided as an employee benefit that has been purchased by your employer.

CONCERN Is Private and Confidential

Should you decide to use the CONCERN Program, you can be reassured that our counselors will respect the private and confidential nature of your situation. CONCERN complies with all state and federal laws concerning client confidentially, and this includes reporting requirements. No one will know about your decision to use CONCERN services unless you tell them yourself.

Short-Term Counseling Helps Many People

Many types of problems can be improved through short-term counseling offered by a trained and experienced professional. If your problem cannot be resolved or significantly improved with short-term counseling (one to six sessions), then your CONCERN counselor will put you in touch with a qualified professional or agency outside of CONCERN. Before making any referral, your counselor will discuss with you your exact need, financial situation, health insurance coverage, and personal preferences.


CONCERN understands that everyone is affected in some way at some time by life changing situations. As individuals, we each deal with these situations differently. The stress that is created by these situations can sometimes interfere with a person’s ability to perform adequately at work or in other important areas of life. Here is where CONCERN can help.

The most common problem when facing difficulty is knowing where to turn for help. CONCERN can be your first step no matter what the situation is and what kind of help is needed. Once you realize that you are not facing a problem completely alone, you will begin to feel more confident and you will begin to develop a plan for working through it.

You, the employee, are the most valuable resource to your organization. Through CONCERN your employer wants to help you feel your best so that you can develop your abilities both personally and professionally. Call CONCERN for help with a problem before it affects your health, family life or job performance.

If you would like to schedule an appointment or have any questions, please contact Joy Brock, Psy.D, CONCERN EAP Director at 413-534-2625 or email her.